AI for every LG customer, employee and dealer

Five working agents on sample records, and how they'd run on LG's systems, on models LG owns.

1. 1Customers

   Service requests solved in the chat, in their language

2. 2Engineers

   The right part on the first visit, and no paperwork

3. 3Warranty claims

   Every claim read before it's paid

4. 4Dealers

   Orders, schemes and payments, settled on WhatsApp

5. 5Employees

   One AI workspace for every LG employee

9M+ service claims a year13,571 service engineers1,011 service centres35,640 retail touchpointsLG Electronics India RHP, 2025